IT support
Something not working? Describe it here. For pure IT issues you do not need to pick a service.
Before you send
- Note the device, browser or app version.
- Copy any error message exactly.
- Never send passwords by form or email.
Support questions
What hours is support available?
Mon–Fri 09:00–18:00 Europe/London. Messages sent outside those hours are read when we are next working.
Is there an emergency line?
No. Please do not rely on this form for urgent safety or security incidents.
Will I get a reference?
A reference appears only if the server confirms it accepted your message. That still does not guarantee inbox delivery, so keep your own copy.